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MOVE presents GAME ON! with Convergent and Touchpoint One

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Permanent

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Agenda

OBJECTIVES

  • Introduce the concept of gamification and fantasy sports to key executives in the call center and customer support space looking for fun and effective ways to improve KPI's
  • Recap key highlights from Season 1 - Game ON Gridiron Challenge plus Game ON Hoops for March Madness
  • Provide Q & A Session for live discussion
  • Provide detailed follow-up information for those interested

SCHEDULE

  1. 1:00  to 1:05: Welcome, Overview & Player Introductions – Lucy Howell
  2. 1:05  to 1:10: – Setting the Playing Field - Casey Kosteka
  3. 1:10 to  1:20: Game ON! Demo and Insights from Execution – Greg Salvato
  4. 1:20 to 1:30: Agent Perspectives– Casey Kosteka
  5. 1:30 to 1:45: Performance and KPI Impact Review  – Greg Salvato
  6. 1:45 to 1:55: Q & A - Open DIscussion – Lucy Howell to moderate
  7. 1:55 to 2:00: Wrap Up, Resource Sharing & Close – Lucy Howell